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Matt You're running an internal Live Update server.
It gets the updates from Symantec, all your clients get their updates from your Live Update server.
Especially with Symantec it's always best to explore the menus and options because they sure know how to hide the good stuff away. ) that this can be caused by the clients not knowing about the license file that SAV installs when it's activated/registered.
Have you tried doing a manual Live Update on the workstations.
There are some LU management tools installed by default.
We're still with version 8.1 so config options might be different, but try this... When you've got your AV Server selected, right-click, choose All Tasks then choose Live Update then choose Configure.
I am experiencing two problems but this question is specifically about the clients that are failing to recieve virus definitions updates from the server.
The failing clients are a mixture of XP, 2000, NT and are all on different hardware so I can find no similarities there.
I've got several questions about the Symantec Scan Engine.You can check by searching the DNS Cache for the server name and checking the IP C:\ipconfig /flushdns and fix up your DNS zone file.